Cita888 values every player's privacy. This policy transparently explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws.
We protect your data not merely because we are required to, but because player trust is at the core of our service.
All data transmitted between your device and cita888 servers is protected with 256-bit SSL encryption. Account data, transactions, and personal information cannot be intercepted by any third party.
Players have the right to access, correct, or request deletion of their personal data at any time. We provide a straightforward and responsive process for all data-related requests.
Cita888 does not sell, rent, or disclose players' personal data to third-party advertisers for marketing purposes. Your data belongs entirely to you.
Player data is stored in data centres with international security certifications. Our systems are monitored 24/7 to detect and defend against cybersecurity threats.
Cita888 uses cookies solely to improve the user experience and analyse platform performance. You can manage your cookie settings through your web browser at any time.
The cita888 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
This Privacy Policy ("Policy") is issued by cita888 ("we", "Platform") and applies to all users who access the website, mobile app (APP), and any services provided by cita888. This Policy describes the types of information we collect, how it is used, who it is shared with, and your rights as a data owner.
We are committed to protecting every player's privacy and handling all personal information responsibly, in line with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the cita888 platform, you agree to the practices described in this Privacy Policy.
Note: This Policy takes effect from 1 January 2026. In the event of material changes, we will notify players via in-platform notifications or their registered email.
Cita888 only collects information necessary to provide a safe, fair, and legally compliant service. The information we collect falls into two main categories:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification, KYC, fraud prevention | 5 years after account closure |
| Financial Data | Deposit & withdrawal processing, audit records | 7 years (legal requirement) |
| Usage Data | Security, platform improvements, analytics | 2 years from the date of activity |
| Communication Records | Complaint resolution, service audits | 3 years from the date of interaction |
| Cookie Data | User experience, session analytics | 30 days to 1 year |
The information we collect is used solely for legitimate, clearly stated purposes. cita888 will not use your data for purposes unrelated to the services you use.
Cita888 does not sell, rent, or disclose players' personal data to third parties for marketing purposes. Information is only shared in limited situations as outlined below:
We work with trusted third-party service providers who help us operate the platform, including payment processors, identity verification providers, cloud infrastructure, and customer support services. All these service providers are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.
Cita888 will disclose player information to the relevant authorities if required by law, court order, or regulatory authority. This includes cases involving fraud investigations, money laundering, or other financial crimes.
Our commitment: We do not share player data with advertising networks, social media platforms, or third-party data brokers for direct marketing purposes.
Player data security is the highest priority at cita888. We implement multiple layers of technical and organisational security controls to protect your information from unauthorised access, modification, disclosure, or destruction.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by us:
Requesting a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting data deletion under circumstances permitted by law.
Requesting restriction of data processing in certain situations.
Receiving your data in a machine-readable format.
Objecting to data processing for specific purposes such as marketing.
To exercise any of the rights above, contact our privacy team by email at [email protected] and clearly state your request. We will process your request within 30 business days.
Cita888 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform performance. Cookies are small text files stored on your device by your web browser.
You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.
In the course of its operations, cita888 may transfer player data to servers located outside Malaysia. Any such transfer is carried out with appropriate safeguards, including standard data transfer agreements and adequacy assessments, to ensure your data remains protected to a standard comparable with Malaysian law.
While we take every reasonable step to protect your data, no system can guarantee absolute security. In the event of a data breach affecting players' personal information, cita888 is committed to:
Cita888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform developments. The "Updated" date at the top of this policy will be revised whenever any changes are made.
For material changes that significantly affect player rights, we will provide advance notice via in-platform notifications or registered email before the changes take effect. Continued use of the platform after changes are made constitutes your acceptance of the updated policy.
Reminder: It is the player's responsibility to review this Privacy Policy periodically. If you disagree with any changes made, please stop using the platform and contact us to close your account.
Have questions about your data privacy? Contact us and we'll respond within 24 hours.